Web Site Support
The web site package we offer include 12 months web site support. As part of the support package you can open an unlimited number of support tickets via our help desk. You also get access to step by step video tutorials and a web site user manual which guides you through everything you need to know about managing and updating the web site yourself.
| Features | Web Site Support | |
|---|---|---|
| Helpdesk Ticket Support | The business packages include 12 months helpdesk support where you can open an unlimited number of support tickets for the web site we have built for you. |  |
| Support Reponse Times | The support response time for new helpdesk support tickets is 12 hours. | 12 Hours |
| Support Hours | Our support hours are from 8:00 AM GMT - 6:00 PM GMT Monday to Friday. Support is not available on Saturday or Sunday | 8:00 AM GMT - 6:00 PM GMT Monday To Friday |
| Online Video Tutorials | We have created a number of step by step video tutorials which covers everything you need to know about managing and updating your new web site. If you have any questions which are not covered in the tutorials open a support ticket and we will be happy to help you. | |
| Web Site User Guide | We have created an easy to use step by step web site user guide which will provide you with all the information you need to manage and update the web site. | |
| Joomla Updates Installed | We keep your web site updated with the latest version of the Joomla content management system. | |
| Joomla Security Updates Installed | We keep your web site updated with the latest security updates for Joomla content management system. | |
| Web Site Backups | We backup your web site every week so you never need to worry about loosing any work. | |
| Email Accounts | If you need a new email account setup or having trouble setting up an email account just open a support ticket and we can take care of it for you. | |
| Add & Update Sections | If your not sure how to create and publish a new section just open a support ticket and we can talk you through how to do this. | |
| Add & Update Categories | If you are not sure how to create and publish a new category just open a support ticket and we can talk you through how to do this. | |
| Add & Publish New Web Site Pages | If need help with creating or publishing new pages to your web site just open support ticket and we can provide you with step by step instructions on how to manage, create and publish pages to your web site. | |
| Web Page Images | If need help with uploading or applying a new image to a web page just open support ticket and we can provide you with step by step instructions on how to upload and apply a new image to a web page | |
| Create Menu Items | We can help you create and setup new menu items for your web site.{/yootooltip} | |
| Publish Module Positions | Not sure how to setup new modules for the web site? Don't worry we can help to setup new module positions. Just open a support ticket to get help from one of our Joomla experts.{/yootooltip} | |
| Contact Form | Not sure how to create a contact form? Don't worry open a support ticket and we can show you how to do this. | |
| Create New User Accounts | We can help you setup and manage your Joomla user accounts. | |
| Publish Banner Advertisements | Need help with publishing banner advertisements? Open a help desk support ticket and we can help you do this. | |
| Create & Publish Web Links | Not sure how to create or publish web links to your web site. Don't worry we can help you just open a support ticket to get help from one of our Joomla experts. | |
| Create & Manage Polls | Not sure how to setup a new poll, just open a support ticket as let one of our Joomla experts help you. | |
