FAQ
For more information about the custom web design and template conversion service plus the content managed web site packages we offer for Joomla! please read the FAQs.
If you have any questions or require additional information about the services please contact us
Web Design Service FAQs
What source files do you accept for a template conversion?
We can convert the following source file formats into a Joomla template for you.
- Photoshop (PSD)
- Portable Network Graphics (PNG)
- Adobe Illustrator (AI)
- Tagged Image File Format (TIFF)
- JPEG
- BMP
- HTML design Layout
Cross browser compatibility?
The custom design or template conversion will validate according to W3C standards.
We also test the template across the following browsers before we release the design to you.
- Internet Explorer 6, 7, 8
- Firefox 3.5+
- Safari 4 & 5
- Google Chrome
- Opera 10+
- Konqueror
Will the design be tableless?
During the development phase of the custom design or template conversion we create a number of template over ride files which are included in the final web design release to remove any tables generated by Joomla
How many module positions can the design support?
We can code and style as many module positions as you like into the design for you. You just need to let us know how many module positions you need and where you would like the module positions to appear within the design.
Can I test the template before it is released?
Once we have completed the development of the Joomla template we setup and install the design on a secure Joomla demo server so you can view and fully test the design running on the Joomla! web site.
During the testing phase you will have the opportunity to request changes to the design before the Joomla template is released.
Can you install the template for me?
Yes we can install the template for you, we will need to following in order to install and setup the design for you.
- Your web site address where Joomla is installed
- Temporary Joomla! super administrator account so we can install and setup the design
- We may also need an FTP account to the web site if you would like us to make additional changes to the design
What is included in the final template release?
The template package will include the following
- Joomla template zip file which you can install directly via your Joomla content management web site.
- Template install guide which provides you with step by step instructions about how to install and setup the design.
- The original Photoshop PSD file if you have ordered the custom web design service
Content Managed Web Site FAQs
Do i need to install any software?
The simple answer is no, all you need is a web browser to access, manage and update your content managed web site from any where in the world.
How many pages can i add to the web site?
You can add, update and publish as many pages as you like to the web site using the built-in easy to use WYSIWYG editor.
Can i upload images?
Yes you can upload and add images to pages published to your web site.
Can I manage and update the web site myself?
You have complete control over the web site using your browser via the content management administrator control panel.
- You can create new user accounts
- Add, update and publish pages to the web site
- Upload images
- Organize your pages using sections and categories
- Create New menus
- Create contact forms and web links
The above are just some of the features included in a content managed web site.
To find out more please read the content managed websites article.
General FAQs
How long will it take to complete my project?
- Template Conversion: 3-5 working business days
- Custom Web Design: 10 working business days
- Content Managed Web site: Between 2 to 4 weeks
What payments do you accept?
We currently only accept payments via Paypal.com
When we have confirmed the requirements and project delivery timescales with you plus you have agreed for us to start the development work we will send you an invoice via Paypal for 50% of the total project cost.
Once you have reviewed and approved the final template design or content management web site you will be required to make the final 50% payment via Paypal before the template conversion, custom web design or web site is released to you.
What support do you offer?
- Template conversion: 30 days email support
- Custom Design: 30 days email support
- Content managed web site: 12 months dedicated support via our support portal
Non-disclosure agreement (NDA) agreement for clients
We guarantee that all information you share with us during the project including web design or web site specifications, content (text), image artwork, email correspondence or telephone conversions will remain confidential between you and us.
Do you out source your work
The simple answer is no. All template conversion, custom design, branding and content management web site development work is completed by our in-house development team. We have over 5 years commerical experience developing hand crafted, professional web designs and sites for clients and we never outsource work to third party developers.
Will i own the copyright
You will retain the full copyright right to any original development work we do for you during the project. This may include mock-up designs, final template design coding and graphic design, content, branding. We will be happy to sign any relevent documentation to confirm this in writing to you via letter or email.
Do you use templates for custom designs
The custom design is developed to your exact specifications by our in-house web design team. We DO NOT use third party templates to develop custom designs. All the coding, design image work is developed from the ground up by us and will be unique to you or your business.


